Questions and Answers

RETINOL YOUTH RENEWAL SERUM

Question:

Can I use the Retinol Youth Renewal Serum morning and night?

Asked By : Sara

Asked : Mar 01, 2019

Answer:

You can if you find that your skin likes it. Most retinol products are recommended for night time use.

Answered By : Murad

Answered : Mar 04, 2019

Question:

What is the difference between this and the night cream?

Asked By : Bec

Asked : Nov 11, 2018

Answer:

Retinol Youth Renewal Serum visibly minimizes lines and deep wrinkles, evens skin tone, and boosts radiance. The Retinol Youth Renwal Night Cream visibly minimizes lines and wrinkles and smooth skin’s texture while deeply nourishing the skin.

Answered By : Murad

Answered : Dec 05, 2018

Question:

Hi. Just wondering what percentage of retinol is in this product? Thanks.

Asked By : sod

Asked : Nov 19, 2018

Answer:

Murad does not release the percentages of ingredients in our formulas except when required by law. We consider our formulas proprietary however I can tell you that all formulas follow FDA and CIR recommendations and have the appropriate pH to provide the best environment for your skin.

Answered By : Murad

Answered : Nov 20, 2018

RENEWING CLEANSING CREAM

Question:

Can I use this at night, then with my Murad clarifying cleanser in the morning?

Asked By : Psycha

Asked : Oct 31, 2018

Answer:

Yes. You can absolutely use the Renewing Cleansing Cream in the evening. Always use for one full minute before rinsing off to get the best benefits from the cleanser.

Answered By : Murad

Answered : Oct 31, 2018

Question:

Can this product cause pimples? I have a normal skin and have been using it for 3 weeks now and I see some pimples on my cheeks which happens rarely to me

Asked By : Sima

Asked : Oct 23, 2018

Answer:

The Renewing Cleansing Cream does help provide gentle exfoliation so it can help to release trapped impurities. Be sure to massage the cleanser on your skin for one full minute.

Answered By : Murad

Answered : Oct 24, 2018

Question:

Great Products More Details : Can I use renewing cleansing cream and then city detox at night.

Asked By : Kathy

Asked : Jul 17, 2017

Answer:

Yes, you can absolutely blend across the different lines to customize a regimen for your needs.

Answered By : Murad

Answered : Jul 20, 2017

AGE-BALANCING NIGHT CREAM

Question:

I recently bought this product locally and realized that the expiry is Jan 2018. Should I be concerned?

Asked By : Michelle

Asked : Aug 04, 2017

Answer:

When used daily it should indeed run out long before January 2018.

Answered By : Murad

Answered : Aug 08, 2017

Question:

Does this product have an expiration? More Details : My other lotions I recently bought have an expiration date on the box. I can not seem to find this on this product and ordered two so I want to make sure they will be good way later on down the road.

Asked By : Heath

Asked : Jun 17, 2017

Answer:

The batch code on the product will provide you with the production date. The batch code consists of a letter-number-letter-number combination. The number represents the year of production and the 3rd letter represents the month it was produced. Sometimes there are two letters at the beginning, just focus on the number-letter combination. The code will be stamped on the bottom of the bottles/jar. For the tubes it will be stamped on the crimp when the back of the tube is facing you. For Example:N5L0 would have been created November of 2015CC6F1 would have been produced June of 2016CC7J2 would have been produced September 2017We do not use the letter "I" in our codes. Below is the chart for the months of the year. A = January G = July B = February H = August C = March J = September D = April K = October E = May L = November F = June M = DecemberAny of our products, when stored properly and unused and unopened have a shelf life of 3 years unless there is an active ingredient listed. Active ingredients would include Salicylic Acid or sunscreens for example. These ingredients are listed separately from the other ingredients and their specific percentage is shown. In those cases the unused/unopened package has a shelf life of 2 year.

Answered By : Murad

Answered : Jun 21, 2017

Question:

What skin types is it for? I am 59, will it work for me?

Asked By : Alla

Asked : Jun 14, 2017

Answer:

If you have dry skin and are looking to improve not only hydration but firmness and elasticity, the Age Balancing Night Cream is perfect for you.

Answered By : Murad

Answered : Jun 14, 2017

RETINOL YOUTH RENEWAL NIGHT CREAM

Question:

Can this product be used with the your anti aging salayic acid cleanser

Asked By : kritrina f

Asked : Feb 16, 2019

Answer:

Yes. You can mix and match products across the lines to customize your regimen to your needs.

Answered By : Murad

Answered : Feb 20, 2019

Question:

: I have acne prone skin will this product cause me to break out.

Asked By : kritrina f

Asked : Feb 16, 2019

Answer:

No, it should not cause you to break out. This night cream is perfect for those with dry skin.

Answered By : Murad

Answered : Feb 20, 2019

Question:

Can I use PTR Retinol Fusion PM Serum while using this night cream?

Asked By : Kayla

Asked : Feb 08, 2019

Answer:

Yes, you can certainly use the moisturizer after your treatment.

Answered By : Murad

Answered : Feb 11, 2019

HYDRO-DYNAMIC QUENCHING ESSENCE

Question:

Any plan to use a container that allows us to see the amount of product in the container? I run out of the product without any warning.

Asked By : SS

Asked : Dec 18, 2018

Answer:

Thank you for letting us know about your experience with the Hydro Dynamic Quenching Essence. Packaging is dictated by the formula of the product. I have passed on your request to our packaging team.

Answered By : Murad

Answered : Dec 18, 2018

Question:

Is this product ok for sensitive skin?

Asked By : Nicki

Asked : Aug 01, 2017

Answer:

All Murad products contain antioxidants, anti inflammatories and hydrators to prevent irritation. Dr Murad always advises for those with sensitive skin to perform a patch test.

Answered By : Murad

Answered : Aug 03, 2017

Question:

Sensitive skin with redness More Details : I have both sensitive skin and problems with redness, although it's not as extreme as Rocacea. Can I use the Hydro-Dynamic? Quenching Essence or will my skin be too sensitive for it?

Asked By : Karin

Asked : Apr 09, 2017

Answer:

Yes, you can absolutely use the Quenching Essence. The Hydro Dynamic products are good for those who are sensitive. Dr Murad always recommends performing a patch test when you know you are sensitive prior to applying all over.

Answered By : Murad

Answered : Apr 10, 2017

AGE-BALANCING MOISTURE

Question:

Is this product more effective than the City Skin Overnight detox moisturizer? More Details : Is this product more specifically geared to combat hormonal aging than the City Skin option? I really like both, and I'd like to know the pros and cons of each.

Asked By : Editor

Asked : Jul 03, 2017

Answer:

It is not that one is better than the other it is that they provide different benefits, other than hydration. The Age Balancing Night Cream helps to combat hormonal aging, improve firmness and elasticity. The City Skin Overnight Detox combats environmental damage, brightening skintone and reducing lines and wrinkles.

Answered By : Murad

Answered : Jul 07, 2017

Question:

can women in their 20s use this product? More Details : hormonally aging i am in my mid 20s and would like to know if this is ok to use on younger skin without affecting our natural collagen production.

Asked By : Cici

Asked : May 02, 2017

Answer:

Hormonal aging begins in our 20s so it is an appropriate choice for you if you have dry skin.

Answered By : Murad

Answered : May 22, 2017

Question:

Are you planning on bring back Sheer Lustre Day Moisturizer? More Details : The current product doesn't produce the radiance. Just a dullness. And too heavy. Very disappointing. Sheer Lustre produced a glow...Please bring it back!!!! Or direct me to a product within your line that is comparable. Thanks!

Asked By : Karin

Asked : Mar 25, 2017

Answer:

We are so sorry however it has been discontinued and will not be returning.

Answered By : Murad

Answered : Mar 27, 2017